FREQUENTLY ASKED QUESTIONS
Attendee
Useful information:
I didn’t get an email of confirmation
1.Your spam folder might be the first place to look at.

2.If you still don’t find the confirmation email, make sure you used the right email address. Please contact us at support@thefoodeshow.com so we can send you another link.

3.Your server might have blocked our emails. Please contact us at support@thefoodeshow.com.

When is the event available?
The event app will be live in February 2021 and you need to be part of the attendees’ list to access it. If so, you will be notified by email. We will send you access.
How can I join the platform?
Once you register for the event, you will receive an email asking you to join the event platform. We then pre-create an account for you in preparation for the events.
The confirmation email contains a link that redirects you to your pre-created account where you can edit your profile and then access to the event home page.
Do I have to download the application to participate in the event?
If you don’t want to download the app in your device, it doesn’t mean that you can’t network and engage in the different activities during the event. The browser web app is the most convenient platform for you.
You can participate in the event on our web app and enjoy all the features.
To download the app, please click here
Can I still use my app when it is offline?
Only a part of the app is accessible offline such as the event homepage, the agenda, and the exhibitors’ list.
How do I access the web or mobile app?
You can access the web App on smartphone and computer using this link: https://foodeshow.app.swapcard.com/event/foodeshow

You can download the mobile app on iPhone and Android by using the following link: https://www.swapcard.com/app/foodeshow/

You must use a recent browser like Google Chrome or Mozilla Firefox.

How to change the settings of my account?
First, you need to access the app and click on your profile. Then, you click on the upper right corner and choose “settings” to start making changes.
You can manage your account as the following:

1.Activate or deactivate the email notifications;
2.Add an email address
3.Reset your password
4.Delete your account

Is the Foodeshow concerned about GDPR?
The new regulations were effective since May 25th, 2018 for all European Union State members. They apply to all companies without exceptions.
How to conform to the GDPR?
We will collect and manage your data so you can access the event and all its digital platforms. Once your registration is confirmed, an account is created with all the information you provided. For networking purposes, this account enables access to our platforms with attendees’ list. You can always access your data to amend or delete your information.
Is my data protected?
We highly value the security and confidentiality of our participants’ data. We do not sell or use your data for commercial ends. We also follow the GDPR rules and regulations.
My profile
By adding all the following information to your profile, you increase your chances of getting confirmed meeting requests and finding important leads.
Add a profile photo.
Click on “Add your picture”> select a good quality photo > crop the photo > click √ (top right of the screen).
How can I fill in my bio?
When you click on profile you can also add skills, bio, and links to your social media accounts.

Bio and skills are important so Artificial Intelligent can better match you with profiles and also increase your visibility to exhibitors and speakers.

What can I include in the “skills” section?
This section should include two important elements. The first element is your real skills such as “leadership” and “problem-solving”. The second element is keywords that can increase your visibility such as your industry and your department, among other things. You would then be easier to find and AI would put you on top of suggestions.
Can I add my company’s name?
Select “My Profile” tab > click in the company box > select your company in the search bar > click “Join” in the pop-up

Your company is successfully added!

Link your social media accounts to my profile.
Start on “My Profile” tab > click on your name > select Edit (next to social media box) > add usernames.
You’re done!
What is the profile information that can be seen by participants?
Only exhibitors have access to its content. The content includes elements such as the list of attendees, the information regarding the attendees, the event’s program, and all the information imported on the platform.

The public profile information that can be visualized by exhibitors include:
– First name
– Last name
– Main function
– Second function
– Company
– Biography
– Social Networks (if filled in)
– Skills (if filled in)

Meetings
All meeting slots are booked. What can I do?
The first thing you need to do is to check your meeting slots.
You might have all slots booked because of confirmed meetings, or blocked due to pending requests. If the requests have been pending for some time, you might want to cancel them to free your schedule.

Does the app send meeting notifications?
We would recommend downloading the Mobile application and activating the notification button. You can then schedule reminders of your bookmarked activities such as seminars and webinars. Besides, you can be instantly notified of meeting requests.
Can I change the meeting date?
No, you can’t reschedule pending or confirmed meetings. You need to cancel the meeting then you can send a new meeting request to the exhibitor choosing a new meeting slot. It is important that you check the availability first before canceling any meetings. We don’t want you to miss any opportunity!
What does the “My visit” tab include?
My Visit is a feature that enables you to plan your event according to your availability. When you click on the star next to a session or an exhibitor, we bookmark you or save a seat for the sessions you want to attend. This personalized content is then available in the “My visit” tab. Each attendee can also visualize pending and confirmed meeting made during the event. He can also manage his schedule accordingly.
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